Data protection

365acd Privacy Policy — Our Promise to Keep Your Data Safe

Your personal data is completely secure at 365acd. What we collect, why we collect it, and how we keep it safe — all of that is explained here with full transparency.

Last Updated: January 2026

Important: This privacy policy applies to all users of the 365acd website and app. By using the platform, you agree to this policy.

1Introduction & Scope

365acd takes user privacy seriously. This Privacy Policy explains how 365acd collects, uses, stores, and protects your personal data. It applies to the 365acd main website, mobile application, and all associated digital services.

We believe you should have full control over your own data. That is why 365acd maintains complete transparency in all its operations. We only collect information that is genuinely necessary to provide our services.

365acd complies with international data protection regulations. Our data processing practices are regularly audited to ensure your information remains secure at all times.

2What Data We Collect

365acd collects two types of data — information you provide directly, and information collected automatically.

Data type Description When it is collected
Identity information Full name, date of birth, national ID number At the time of registration and KYC verification
Contact Information Email address, mobile number, residential address At the time of account creation
Financial Information Payment method details and transaction history At the time of deposit and withdrawal
Gaming activity Game history, bet amounts, and win/loss records While using the platform
Technical information IP address, device type, browser information, login timestamps Automatically on each visit
Communication Records Chat and email history with customer support When you contact our support team

365acd never collects: Your full credit/debit card number or payment PIN is never stored directly. Payment information is processed in tokenized form through a certified payment gateway.

3Purpose of data collection

365acd uses your data only for specific, legitimate purposes. We never collect or use data unnecessarily. The primary purposes of our data use are outlined below.

  • Account Management: Your identity and contact details are used to create, verify, and secure your account. This includes login security and two-factor authentication.
  • Payment processing: Financial information is used to process deposits and withdrawals securely and to prevent fraud.
  • Age and identity verification (KYC): Identity verification is carried out to prevent underage gambling and combat money laundering, in line with international regulations.
  • Service improvement: Usage patterns are analyzed to improve your gaming experience, including understanding which games and features are most popular.
  • Promotional communications: With your consent, emails or notifications about bonuses, offers, and updates will be sent to you. You may withdraw this consent at any time.
  • Responsible Gaming: Gaming activity is monitored to detect unusual behavior and provide you with appropriate support.
  • Legal Obligations: Necessary data is used to comply with licensing authority requirements and to fulfill court orders.
4Data storage & security

365acd uses industry-leading technology to protect your data. Our security framework is built in multiple layers, so if one layer is compromised, the others keep your information safe.

  • 256-bit SSL Encryption: All data transferred between your browser and 365acd servers is encrypted using TLS 1.3 protocol.
  • Data center security: Our servers are hosted in ISO 27001 certified data centers with 24/7 physical security.
  • Access Controls: Only authorized personnel have access to specific categories of data. All access is logged and monitored.
  • Regular security audits: Third-party cybersecurity experts regularly audit 365acd's systems.
  • Data backup: Data is regularly backed up to multiple locations to prevent any loss.
  • Incident Response: In the event of a security breach, 365acd will act promptly and notify affected users within 72 hours.

Your Responsibilities: 365acd strongly advises keeping your account password and login credentials confidential. Never share your password with anyone. If you notice anything suspicious, contact our support team immediately.

5Sharing data with third parties

365acd does not sell or transfer your personal data to third parties for advertising purposes. However, certain data may be shared in specific situations necessary for service operations.

  • Payment provider: Required information is shared with certified payment gateways to process transactions. These providers comply with PCI-DSS standards.
  • Identity verification services: Required documents are sent to an approved verification provider to complete the KYC process.
  • Game provider: Partner gaming companies receive limited technical data to operate Live Casino, slots, and other games.
  • Legal Obligations: Data may be disclosed in response to court orders, lawful requests from investigative authorities, or requirements from licensing bodies.
  • Organizational changes: In the event of any acquisition or merger involving 365acd, users will be notified in advance.

Please note: 365acd never sells or shares your data with marketing companies, data brokers, or unauthorized third parties.

6Cookie Policy

365acd uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: These cookies are essential for maintaining login sessions, security tokens, and language preferences. Without them, 365acd will not function properly.
  • Performance cookies: This data is used to analyze which sections of the site are most frequently visited, helping us improve our services.
  • Functionality cookies: Used to remember your preferred games, interface settings, and personalized experience.
  • Cookie controls: You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.
7Your Rights

As a 365acd user, you have several important rights regarding your data. We respect these rights and act on requests as promptly as possible.

  • Right to access information: You may request to know what information we hold about you.
  • Right to Rectification: If any of your stored information is inaccurate, you may submit a request to have it corrected.
  • Right to Erasure: You may request that your data be deleted under certain circumstances. However, some data may need to be retained for a set period due to legal obligations.
  • Right to restrict processing: You may request that we limit how your data is used for certain purposes.
  • Right to portability: You may request a copy of your data in a machine-readable format.
  • Right to Object: You may object to marketing communications or certain types of data processing.

To exercise any of the rights above, email us at [email protected]. We typically respond within 30 days.

8Children's privacy

365acd strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has registered on 365acd, that account will be immediately closed and all associated data will be deleted.

If you believe your child is using 365acd, please contact us immediately. We will take swift action.

9Data retention period

365acd does not retain data longer than necessary. That said, certain information must be kept for a defined period to meet legal and regulatory obligations.

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Financial Transaction Records: A minimum of 5 years, in accordance with international financial regulations.
  • KYC Documents: A minimum of 5 years, as required by licensing regulations.
  • Customer support records: Up to 2 years after resolution.
  • Technical logs: Typically 90 days, though this may be extended if required for a security investigation.
10Policy updates

365acd may update this Privacy Policy from time to time. Revisions may be made due to regulatory changes, the introduction of new services, or advancements in technology.

For significant changes, a notification will be sent to your registered email and displayed on the platform. Continued use of 365acd after any changes constitutes your acceptance of the updated policy.

The date at the top of the policy is updated with every revision. Previous versions are archived and available upon request.

11Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to 365acd's dedicated privacy team. We're always ready to help with any privacy-related matter.

  • Email: [email protected] (response within 24 hours)
  • Live Chat: 24/7 live support via website
  • Mailing address: 365acd Privacy Team, Customer Support Department

For a faster response: Include "Privacy Request" in the email subject line and mention your account email. This helps our team route your request to the right department quickly.

Your Privacy Rights

You have full control over your data at 365acd

Right to view your data

You can ask to see all the information we hold about you at any time. 365acd will provide a full report within 30 days.

Right to rectification

If any information in your profile is incorrect, you can submit a correction request. Ensuring your data is accurate is our responsibility.

Right to erasure

You may request deletion of any data that is not required to be retained for legal purposes. We will act on your request as soon as possible.

Right to data portability

You can export all your data in JSON or CSV format — simply reach out to the support team.

Right to object to processing

You may object to marketing emails or specific data processing activities. Your preferences will always be respected.

Right to restrict processing

You may request a temporary restriction on the use of specific data while an investigation or dispute is ongoing.

Why 365acd's privacy policy is different

We don't just write policies — we put them into practice every day

Military-Grade Encryption

Every data transmission is protected with 256-bit AES encryption — the same technology used in the banking sector, applied at 365acd.

Transparent Data Practices

365acd is fully transparent about why and how your data is used. No hidden agendas, no ambiguous language.

International Certification

Our data protection practices follow ISO 27001 standards. 365acd's security is verified through regular third-party audits.

Immediate breach alerts

In the event of a security incident, 365acd will directly notify affected users within 72 hours and work to resolve the issue as quickly as possible.

Our commitment to never selling your data

365acd does not sell your data to any third parties or advertisers. This is a core principle we uphold without exception.

24/7 Privacy Support

365acd's dedicated team is available around the clock to address any privacy-related questions. Your concerns are never kept waiting.

Frequently Asked Questions

Answers to the most frequently asked questions about the privacy policy

No. 365acd never shares your mobile number with advertisers or marketing companies. Your number is used solely for OTP verification and urgent security alerts.

Transaction records and KYC documents must be retained for a minimum of 5 years due to legal and regulatory requirements. However, marketing data and personal preferences are deleted immediately.

Yes, but only to promote responsible gaming and detect suspicious activity. This data is never shared with third parties or used for advertising purposes.

Yes, absolutely. Click the "Unsubscribe" link at the bottom of any promotional email, or let our support team know. Please note that essential security and account-related emails cannot be turned off.

Yes. 365acd does not store full card numbers or PINs. Payment information is processed in tokenized form through a PCI-DSS certified gateway, ensuring the highest level of security.
Play safe

Join 365acd — Your data is protected, your gaming is safe

Read our Privacy Policy and rest assured — every piece of your data is handled with the utmost care at 365acd. Register now and enjoy a world-class gaming experience.

বাংলা